What do you charge for shipping?
Shipping is FREE on all orders in India.
We want your products to arrive quickly and at the best shipping rate we can offer. Shipping charges are calculated based on product size and the geographical region of the delivery address.
Shipping estimates for individual products can be viewed by entering your postcode on the product page.
Unfortunately we are unable to offer promotional shipping to all locations in India.
How do I track my order?
Orders are shipped via various couriers. If possible we will provide you with a tracking number so that you may monitor the location and progress of your order. If you have any questions related to the tracking of your order, please send an e-mail to: firstname.lastname@example.org
How long will it take to receive my order?
Most items take between 2 to 7 days to ship, based upon the item's availability. Delivery of custom made items may take up to 8 weeks. In some cases all of the items in your order may not ship together or in the same package. Rug pads and accessories will normally be sent in separate packaging.
How do I properly receive an oversized rug?
Please carefully inspect your order upon delivery to insure the merchandise is not damaged. If you encounter a problem, please do one of the following:FOR VISIBLE DAMAGE: If the packaging show visible signs of damage, open the item immediately to check the contents, and ask the driver to inspect the contents with you. Then write a precise description of the damage on both your copy and India Post's copy of the delivery receipt.If you feel like this merchandise is damaged beyond repair then the merchandise should be REFUSED. If you feel like this merchandise is acceptable with the noted damages you should accept the merchandise and determine if this merchandise can be retained with an allowance. FOR CONCEALED LOSS OR DAMAGE - NO VISIBLE DAMAGE TO THE PACKAGING:
As soon as possible after delivery, unpack and inspect your shipment. Should you discover concealed loss or damage, report it to India Post immediately and request an inspection within 15 days of the delivery date. Until you receive your inspection, please leave the containers and packing materials as they were when you first discovered the loss or damage.Please do not sign for items that are or may be damaged unless it is noted on the form. If you do not accept this merchandise due to damages contact Rugs Direct immediately and we will process a replacement order for you and handle all of the dealings with the freight company.Remember, once you sign for the item or give permission to a courier company to leave the merchandise, you may be responsible for filing a claim with them if the merchandise has been damaged in shipping.
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional Non-returnable Items:
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
All customized runners are non-refundable.
Any item not in its original condition is damaged or missing parts for reasons not due to our error
Any item that is returned more than 14 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed including a reduction of $19.00 admin fee. The credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Please contact us via:
Late or Missing Refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Sale Items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, first email us the request and we will provide you the address and return authorisation number.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.